Accountability

Tikinagan is accountable to the public and communities we serve. As one of our nine values, Tikinagan is committed to excellence and dependability in all aspects of service delivery.

How to Raise a Concern or Complaint About Tikinagan Services

Most complaints about services can be settled by the worker and the client. So, speak to your worker when you feel there are any problems. Often this leads to a better understanding and an improved relationship. However, if you are not satisfied with the solution, you have the right to pursue it further.

Tikinagan’s complaint process provides an opportunity for complaints to be dealt with in a fair, and timely manner and is designed to put into practice Tikinagan’s core values and work in the true spirit of the Mamow Obiki-ahwahsoowin service delivery model – “Everyone Working Together to Raise our Children.” Learn more by visiting our Complaints page.

Funding Accountability

The Ontario legislature passed the Broader Public Sector Accountability Act in 2010. The act establishes rules and accountability standards for public organizations funded by government.

Children’s aid societies are one of the sectors subject to this act. Tikinagan Child and Family Services is designated as a children’s aid society under the Child, Youth and Family Services Act. For details about the directives, following the links to the Ontario Ministry of Finance website:

• Broader Public Sector Expenses Directive
• Ministry of Government & Consumer Services
• Tikinagan’s Broader Public Sector Perquisites Directive Report

AODA Compliance

Tikinagan Child and Family Services is committed to resolving, where possible, any barriers that limit, impede or frustrate any person’s ability to access or receive services provided by Tikinagan Child and Family Services in accordance with the Accessibility for Ontarians with Disabilities Act. Click here to read more about our AODA compliance.

Tikinagan follows an in depth set of policies in all of the work we do. This includes Finance and Travel. Click to review.

Executive Staff and Board Travel Expenses

The information below provides details of the travel and accommodation expenses for the agency’s Executive Team and Board of Directors.

Travel Expense Rates
Executive Staff- 2022-2023 Travel Expenses
Board Travel Expenses 2022-2023

Requests For Proposal

Requests For Proposals are listed publicly to ensure accountability and transparency. Please click here to see all active requests.